Refund and Returns Policy

TERMS, CONDITIONS AND REFOUND POLICY

This agreement is between you, the user E VOLVE ENTERTAINMENT S.L. website(s), and E VOLVE ENTERTAINMENT S.L..

These are the terms & conditions of service specifically related to booking tours via E VOLVE ENTERTAINMENT S.L. sites.

You confirm that you are of legal age to lawfully use E VOLVE ENTERTAINMENT S.L. web-sites & services, to enter into a contract and that you are solely responsible for all uses performed on said sites / services by you, even if on the behalf of another. All tours available to book are promoted by E VOLVE ENTERTAINMENT S.L. and are operated by freelance tour guides who are in a contractual relationship with E VOLVE ENTERTAINMENT S.L..

Bookings for tapas Tour Barcelona Barcelona, where the entire amount is paid online in advance, are subject to cancellation and refund terms as follows:

  • Cancelations & Refounds Policy:
    • CANCELLATION POLICY
    • Cancellations or prior cancellations of the tapas tour, not attributable to the service provider, will incur a penalty of 20% of the reservation amount if the date is more than 30 days in advance; 70% of the reservation amount if within 72 hours before the tour, and 100% within this period.
    • Changes in the number of guests for group reservations:
    • Changes are accepted free of charge, not exceeding 50% of the contracted number of guests, up to 30 days before the tour from the moment the service is confirmed.
    • Changes are accepted free of charge, not exceeding 20% of the contracted number of guests, from 30 days before the tour up to 72 hours prior to the service.
    • Cancellations within 72 hours will incur a charge of 100% of the reservation amount.
  • All tours are subject to a minimum number of participants in order to run. In the highly unlikely event that a paid tour does not run we will refund the amount paid when booking.
  • The deposit paid when booking must be paid using a valid Credit Card or Debit Card. You confirm that all information submitted by you to E VOLVE ENTERTAINMENT S.L., including Credit card / Debit card details, are complete and accurate and that you have been granted the required permissions and authorisations to use said card.
  • You will receive a booking confirmation via email shortly after completing the booking process, provided that all information submitted is correct and there is sufficient funds available to the credit / debit card used to complete the transaction. If you do not receive a confirmation e-mail please contact us after checking your junk mail folder.
  • Credit / Debit card details are entered on a secure page and transferred using SSL technology. Payment is processed by a trusted, secure & reputable payment portal.
  • All currency conversions displayed on E VOLVE ENTERTAINMENT S.L. sites are calculated by using an exchange rate derived from a third party reputable currency conversion website in real time.
  • Please have your ticket / booking confirmation available on arrival to the tour starting point either in printed form or on a mobile device. Students who have availed of the student price may be required to show valid student ID on arrival. Should this not be possible you will be required to pay the full amount, less deposit paid.
  • All participants attending Tapas Tour Barcelona must be aged 18 or come with a person that willl be responsable of them older than 18 years, with a valid passport, driver’s license or national ID card as proof of age.
  • E VOLVE ENTERTAINMENT S.L. may offer you the opportunity, via email, to review the tour in relation to your experience and your opinion. Your review may be visible on our site(s). We may also include a link to the relevant TripAdvisor listing for you to submit a review there if you so choose.
  • Participation on any tour is strictly voluntary and both your freelance guide and E VOLVE ENTERTAINMENT S.L. reserve the right to deny participation to anybody at any time at our discretion. Neither E VOLVE ENTERTAINMENT S.L., its contractors, parent or subsidiary companies, partners, employees or freelance tour guides accept any liability or responsibility for any injury, loss, damage, inconvenience or other sustained by any person using its services, nor to their property, howsoever caused. Enjoy tapas tour Barcelona
  • E VOLVE ENTERTAINMENT S.L. will never sell or provide your personal information to any third party. We reserve the right to use data given to us for internal marketing and research purposes. Pictures taken during tours may be used for marketing purposes and on our social media platforms.C-324962.